The below Census Questionnaire Assistance (CQA) phone numbers will be available to the public starting March 1, 2020 for assistance during the 2020 Census.
The below information represents the dedicated toll-free numbers for each language the CQA will support.
LANGUAGE LINE TOLL-FREE NUMBER
English.............................................................844-330-2020
Spanish...........................................................844-468-2020
Chinese (Mandarin)........................................844-391-2020
Chinese (Cantonese)......................................844-398-2020
Vietnamese.....................................................844-461-2020
Korean............................................................844-392-2020
Russian..........................................................844-417-2020
Arabic.............................................................844-416-2020
Tagalog..........................................................844-478-2020
Polish.............................................................844-479-2020
French............................................................844-494-2020
Haitian Creole................................................844-477-2020
Portuguese....................................................844-474-2020
Japanese.......................................................844-460-2020
English (Puerto Rico residents).....................844-418-2020
Spanish (Puerto Rico residents)....................844-426-2020
Telephone Display Device (TDD)...................844-467-2020
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Prior to March 1, 2020, the CQA toll-free numbers are not available for public use. Attempts to call CQA prior to March 1, 2020 are not recommended, as they will interfere with testing efforts.
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Beginning March 1, 2020, the English and Spanish language lines will be available to provide general information about the 2020 Census, including answers to frequently asked questions (FAQs), via an automated Interactive Voice Response (IVR) system. Callers to these lines will also be advised to call back starting March 9, 2020 to speak with a live customer service representative (CSR). Callers to all other language lines will hear the message to call back starting March 9, 2020, to speak with a live CSR.
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Beginning March 9, 2020, all lines will begin live CSR support providing information about the 2020 Census and assistance with the questionnaire.
* Callers to the English and Spanish language lines will be routed through the IVR system prior to being transferred to a CSR.
* Callers to all other language lines will be greeted in that language by a CSR. The CQA IVR and live CSR support on all language lines will end on July 31, 2020.